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- For all returning merchandise you must have an "RMA" Return Merchandise Authorization number.
- Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product.
- The product being returned must have all original packaging and be in new resalable condition.
- All massage chairs can be returned or exchanged within 30 days.
- All range hoods, bidets have a 30 day exchange/return policy before installation but NO returns after installation.
- The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
- All portable bidets and steam shower units are non-refundable, these sales are final.
- In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
To prepare returns :
- Get your RMA number:
- Send us an email, stating that you have read our return policy to customerservice@thefactoryoutlet.com;
- You can also call us to expedite this process at 425-284-3184
- Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
- Choose the shipping company of your choice for return.
- Call us back with the tracking number of the returning merchandise.
- Product/merchandise must be insured for the possibility of damage/getting lost.
(We can arrange pickup at your request)
- Use original packing material for protection on its way back. Upon return, if product does not have its original protective packaging, a restocking fee of 15% will apply and will be deducted.
If return comes back with original packaging there is no restocking fee
For merchandise you received with any type of wood crating/palette:
- The same must be used for the return to prevent shipping damage, if merchandise does not have wood crating/palette as delivered, then a restocking fee of 15% of the merchandise price will be deducted.
- ALL of the above also applies for merchandise returning for exchange, with exception of no shipping charges to customer to make exchange for another product.
- If merchandise returning is damaged and shipping company is not at fault, customer will pay for damaged product.
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| Massage Chairs |
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For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
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| Range hoods |
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All range hoods are returnable within 30 days (before installation).
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| Bidets and Toilets |
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All bidets and toilets are returnable within 30 days (before installation). After installation, bidets and toilets are non-refundable due to personal hygiene concerns. Customers will be responsible for all shipping charges on returned items.
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| Saunas |
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All brands accepted for return will be credited at 70% of the invoice price. Customers are responsible for all shipping costs.
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| Electronics |
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All electronic merchandise accepted for return will be credited at 90% of the invoice price or the current price, whichever is lower. This is to cover handling and restocking costs. Returned merchandise must be in its original carton, complete with all accessories and manuals, and must be in re-sellable condition.
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| Non-Electronics |
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We offer a 30 day money back guarantee for non-electronic products.
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| All Returns |
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All returns must be accompanied by a return authorization number. Due to manufacturers' policies, some merchandise may not be returnable. Merchandise that is "close-out" or "special order" is not returnable. Shipping charges that are incurred by the customer for merchandise being returned to Sole Convenience Inc., for any reason, must be paid by the customer and not by Sole Convenience Inc. It is the customer's responsibility to pay all shipping and restocking charges that accrue due to customer cancellation or refusal upon delivery. For C.O.D. orders that are refused, customers will be charged shipping fees, plus restocking charges.
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| Returns Date |
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All returns should be completed within 30 days from the order date.
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